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What Microsoft Dynamics RMS Users are Doing

Based on conversations with a lot of RMS users - including businesses and organizations with multiple locations using HQ - this is what I advise (this is also what folks have told me they are doing as well so it is great to obtain so much 'real world' feedback):
MS Dynamics Users
Single Location RMS Users:
  • Taking a 'wait and see' approach if everything is running fine
  • Actively searching for an RMS replacement if the system is not currently running or is old enough that the system needs to be replaced anyway
My recommendation to  single location users would be to at least think about replacing your RMS point of sale system. The biggest concern is that you may have to start using a separate credit and debit card terminal which opens the door to user error and also creates extra work since you have to reconcile two different close out reports each day.

RMS Users with HQ and/or Multiple Locations

Many of you have already started the process of searching for something to replace RMS/HQ
  • Some of you have started the process to switch to a mobile point of sale system to reduce up front costs while others want to stay with a more traditional computer-based point of sale system that may allow you to utilize your current computers and peripherals
  • Writing your own internal point of sale solution (but several of you have contacted me as your internal system may not be ready for deployment by October of 2015 so you are also searching for short or long term solutions)
  • My recommendation to RMS users with multiple location and/or are using HQ is that you truly need to start looking now. The complexity of replacing a system for 5-500 stores requires some fairly extensive planning and you can't be left 'behind the curve'. Planning just means that have you have some options ready in case RMS is not EMV 'friendly' come October of next year. 
Negative Sentiment towards Microsoft

Many of you have also stated your disappointment with the lack of communication from Microsoft as well as the lack of clear information on  good RMS/HQ replacements from Microsoft. Dynamics AX POS as well as Retail Essentials are marketed as possible replacements but folks seem to be 'fed up' with Microsoft and not interested in either of these solutions (or really anything from Microsoft at this point).

Discounts for RMS and RMS HQ Users

There are some reputable point of sale companies offering various discounts for RMS and HQ users. In most cases your existing customer, vendor/supplies, and inventory information can be transferred from RMS to a new POS system.
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